AYSHA MUBARAK ALHAMEIRI
Customer Service Specialist | Administrative Support
Profile summary
Ambitious recent graduate with a Bachelor's degree and foundational expertise in data management, administrative coordination, and customer service. Demonstrates proficiency in data entry, validation, and basic SQL queries, with proven ability to resolve customer inquiries and coordinate schedules and documentation to support operational efficiency. Committed to delivering accurate work and fostering clear communication across teams while building professional skills in a collaborative environment.
Career highlights
Data Management & Accuracy: Executed data entry and validation tasks with Resulted in accuracy across database systems using basic SQL queries.
Administrative Coordination: Coordinated schedules, documentation, and stakeholder communication to support project delivery and process efficiency.
Customer Service & Resolution: Resolved customer complaints and inquiries through effective communication and interpersonal engagement.
Process Documentation: Documented workflows and procedures to standardize processes and enable team collaboration across administrative functions.
Key skills
Professional experience
Intern at Al Ain National Museum
Operations Intern at Al Ain Zoo. Supported daily zoo operations, assisting with animal care, visitor services, and facility maintenance.
Processed customer data with strong attention to detail, achieving 98%+ data entry & accuracy and ensuring compliance with KYC policies. Managed customer interactions and maintained strong customer relationship management (CRM), resolving inquiries and improving customer satisfaction. Achieved daily productivity targets with 85%+ utilization, demonstrating consistent performance. Applied data quality control measures and validation checks to reduce errors and minimize rework. Handled customer requests within SLA, using strong problem-solving skills to resolve issues efficiently. Updated ControlIQ and trackers with accurate data, ensuring reliable reporting and process tracking. Collaborated with cross-functional teams to support business operations and service delivery.
- Maintained high data accuracy of 99%+
- Achieved daily productivity targets with 90%+ utilization
- Processed customer data for Trade Licenses, Loans, and Credit Cards
- Ensured same-day SLA response for communications
- Trained staff on Excel and updated ControlIQ systems
• Delivered cultural and heritage tour guiding support during workshops and exhibitions. • Guided school groups and multicultural visitors, enhancing visitor experience and guest engagement. • Applied public speaking and storytelling techniques to explain historical themes and artifacts. • Coordinated museum workshop logistics, scheduling, and educational program support. • Recognized for contribution to the Al Ain Activities Program (2018).
Managed administrative tasks including filing, scheduling, and documentation to support daily operations. Prepared reports and presentations for internal teams, improving workflow organization. Coordinated with internal and external stakeholders to ensure smooth communication. Supported event planning and logistics, ensuring timely and efficient execution.
Assisted in planning and organizing educational programs and workshops to enhance visitor engagement. Coordinated schedules and resources to ensure smooth execution of events. Contributed creative ideas to improve program quality and audience experience. Supported team collaboration to align activities with organizational goals.
Delivered customer service by assisting visitors and providing accurate information. Supported daily operations including ticketing, guest services, and retail activities. Guided group tours to enhance visitor experience and engagement. Assisted in maintaining smooth front-line operations and service efficiency.